Frequently asked questions

#Attendance

#Someone forgot to punch. How do I fix their day?

On the daily sheet, press P (Present) on their row and type their in and out times. The times stand in for the missing punches, so late marks and overtime are worked out as usual.

#Why is a punch waiting for approval?

Usually because it was made outside the work site's geofence, or your attendance policy asks for approval of every self-punch. Approve or reject it under Review punches.

#Can staff punch in without a smartphone?

Yes. Use a face-recognition kiosk tablet at the gate, a biometric machine, or let a supervisor mark attendance on the daily sheet.

#A fine looks wrong. Can I change it?

Yes. Before payroll is locked, open Fines, tick the entry and use Apply to selected to change the minutes or pricing, or Pardon it. See Review fines and overtime.

#How do I give someone a different weekly off for one week?

Use the roster: set the day they work to their shift and the new day to Weekly off.

#Leave

#Why does a 2-day leave show as 3 days?

The sandwich rule counted a weekly off or holiday between the two leave days. See Sandwich rule.

#Can a manager approve leave for their team only?

Yes. Reporting managers see and approve leave for their own team. Your leave policy decides the approval levels.

#Payroll

#Why wasn't someone included in payroll?

Most often they have no salary structure yet — the dashboard lists them under Staff without a salary. Other reasons: their salary is stopped, they joined after the month, or they've exited.

#Can I change payroll after locking?

Yes. Unlock the month with a reason, make the change and lock again. Everything is recorded in the audit log.

#Do you calculate PF, ESI, PT and TDS?

Yes, from rate tables that we keep up to date for each state. Check any rate marked VERIFY with your accountant before you lock payroll.

#Can I pay salaries from pagar karo?

You can record offline payments, download a bank salary file for bulk upload, or pay online once your business is verified.

#Access and security

#Can I give someone access to one branch only?

Yes. Make them a restricted admin with a role such as Branch Admin limited to that location. They only see staff there.

#Who can see salaries and bank details?

Only admins whose role allows it. Bank account, PAN and Aadhaar numbers are stored encrypted and shown masked to everyone else.

#Is every change recorded?

Yes. Changes to attendance, pay, access and personal details are kept in the Audit log (Insights → Audit log) and on each person's History tab.

#Still stuck?

Email contact@pagarkaro.com with a screenshot and we'll help.